Teresa, Head of Client Support
As Head of Client Support, Teresa leads the delivery of our client experience across both B2B and B2C services, ensuring every engagement is managed with clarity, responsiveness and care. She oversees the full customer journey, from first contact through to completion, and manages our consultants to ensure seamless coordination and consistently high standards.
Teresa is the connective force within our client experience, the steady ‘superglue’ that brings people, conversations and moving parts together. She keeps communication clear and momentum steady, ensuring clients feel supported and teams stay aligned. Her people instinct and calm guidance help create the conditions for smooth, confident delivery across every engagement.
Before joining HTS in 2020, Teresa spent more than two decades in senior HR leadership roles, including serving as HR Director and sitting on the Executive Committee of a national organisation. She developed people strategies, led cultural and operational change, and introduced modern recruitment and engagement practices in challenging environments. A Fellow of the CIPD and a qualified coach, Teresa brings over two decades of people and leadership expertise to HTS.
